Annual Awards

Tracy - Hartlepool's Vestra Star of the Month for September 2025

At Vestra Homecare, we see every day how care can change lives.

One gentleman who suffers with Autism, used to spend most of his time in the pub, which wasn’t good for his health or wellbeing. Since Tracy began supporting him, with her encouragement, his life has taken a new direction. She’s helped him to get a fresh haircut, update his wardrobe, and rediscover new interests. Today, they enjoy trips to museums, walks in the park, and coffee shop catchups. Experiences that have completely transformed his day-to-day life.

We want to say a huge thank you to Tracy for showing how care isn’t just a job — it’s about making real differences in people’s lives.

Denise - Stockton Vestra Star of the Month for September 2025

Denise – what can we say? She’s an absolute star! Loved by everyone who meets her, Denise brings years of care experience, compassion, and dedication to her role every single day.

Her ability to connect with the people she supports is truly special. Recently, Denise has been working with a lady who found it difficult to accept help from care workers. Through patience, kindness, and trust, Denise has built a wonderful bond, supporting her with personal care, encouraging family communication, and helping her make incredible progress.

Vicki - Sunderland Vestra Star of the Month for September 2025

At Vestra Homecare, we know that care isn’t one-size-fits-all, it’s often the bespoke, thoughtful touches, even small ones, that make the biggest difference.

Recently, a family reached out for support with their loved one, whose hair had become tangled and difficult to manage. Vicki didn’t just help, she went above and beyond.

She arranged for a hairdresser to visit, creating a calm, trusting environment. Together, they washed, cut, and styled her hair, leaving her feeling confident, happy, and cared for.

Nicole - Hartlepool's Vestra Star of the Month for August 2025

From the very beginning of her journey with us, Nicole has shown unwavering dedication and proven herself to be an outstanding care worker.

Clients often share glowing feedback, telling us:

“Nicole always goes above and beyond, and we look forward to seeing her.”

“Nothing is ever too much trouble, she’s thorough, professional, and reliable.”

The office team couldn’t agree more, adding:

“Nicole has built fantastic relationships with the team and is always ready to step in and help when needed. We’re so lucky to have her as part of the Vestra family.”

Lauren - Stockton's Vestra Star of the Month for August 2025

Lauren is not only an experienced and dedicated care worker but also a wonderful role model for her colleagues. She takes real pride in supporting both her team and her clients, and her efforts never go unnoticed.

Here’s why Lauren is so deserving of this recognition:

• New starters say shadowing Lauren is a masterclass in care, she explains everything with patience and clarity, and is always just a call away when they need advice.
• Her clients consistently praise her for going above and beyond, knowing they can always rely on her support.
• She’s a huge help to the office team too, often stepping in at short notice to cover calls and sharing her valuable knowledge of clients and their routines.

Annette - Stockton’s Care Worker of the Month for October 2025

People often use the phrase ‘above and beyond,’ but Annette really does live by this every day. Nothing is ever too much trouble for her. She regularly goes beyond what is required to ensure the comfort, safety, and wellbeing of the people she supports — whether it’s driving across town to pick up medication or taking extra time to support a service user to shower at their own pace.

Thank you, Annette. Your commitment and passion for care consistently set the bar high and you certainly deserve this recognition!